We Ship Nationwide / Proudly Manufactured in the USA

FAQ

FAQ

HOW DO I KNOW IF MY ORDER IS CONFIRMED?

YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL AFTER YOUR ORDER IS PLACED.

CAN I MAKE CHANGES TO MY ORDER?

NO, ONCE AN ORDER IS PLACED YOU CANNOT MAKE ANY CHANGES. YOU CAN, HOWEVER RETURN OR EXCHANGE. (SEE RETURNS)

HOW DO YOU SET UP PIPE AND DRAPE?

ON THE BLOG WE HAVE A VIDEO AND INSTRUCTION ON HOW TO SET UP PIPE AND DRAPE

WHEN DOES MY ORDER SHIP?

YOUR ORDER WILL SHIP WITHIN 3 BUSINESS DAYS OF RECEIVING THE ORDER FOR MOST PRODUCTS. SOME ITEMS ARE LONGER IF ITS CUSTOM DRAPE OR FABRIC PRINTING. WHEN THE ORDER IS PLACED, YOU WILL RECEIVE A CONFIRMATION EMAIL, ONCE IT IS SHIPPED YOU WILL RECEIVE A TRACKING NUMBER.

WHO CAN I CONTACT IN REGARDS TO MY ORDER AND GENERAL INQUIRES?

PLEASE EMAIL SALES@PIPEANDDRAPEUSA.COM WITH ANY QUESTIONS. OUR ONLINE CUSTOMER SERVICE HOURS ARE OPEN MONDAY – FRIDAY (9:00 AM TO 5:00 PM EASTERN. ONLINE CHAT ALSO AVAILABLE

HOW MUCH DOES SHIPPING COST?

AUTO-CALCULATED AT CHECKOUT FOR ALL DOMESTIC ORDERS.

WHY HAVEN’T I RECEIVE A TRACKING CONFIRMATION EMAIL YET?

PLEASE ALLOW 2-4 BUSINESS DAYS FOR US TO PROCESS THE ORDER AND SHIPMENT – AFTER THE FOURTH DAY YOU SHOULD RECEIVE A TRACKING EMAIL, IN ADDITION, PLEASE ALLOW APPROXIMATELY 1-5 DAYS FOR DELIVERY DEPENDING ON THE PRODUCT

WHEN ARE YOU GUYS RE-STOCKING ON A PARTICULAR ITEM?

WE RECOMMEND SIGNING UP FOR PIPE AND DRAPE USA NEWSLETTER – ALL UPDATES IN REGARDS TO NEW RELEASES AND RE-STOCK WILL BE SENT TO OUR SUBSCRIBE MEMBERS.

WHAT IS THE ADDRESS FOR RETURNS?

YOU MAY SHIP YOUR RETURN TO THE FOLLOWING ADDRESS WITHIN 10 DAYS OF RECEIVING THE PRODUCT:
PIPE AND DRAPE USA
( WAREHOUSE LOCATION )
10388 WEST STATE RD 84 SUITE 109
FORT LAUDERDALE, FL 33324
NOTE THAT THE 10 DAY LIMIT DOES NOT APPLY TO THE TIME THE PACKAGE SPENDS IN TRANSIT.

CAN I GET A REFUND OR MAKE AN EXCHANGE?

ALL SALES ARE FINAL EXCEPT FOR DAMAGE ITEMS, HOWEVER, RETURNS WILL BE HONORED UP TO 10 DAYS FROM WHEN THE PRODUCT WAS RECEIVED. UPON RETURN, PIPE AND DRAPE USA WILL ONLY ACCEPT AN EXCHANGE IN THE SAME CONDITION WE SENT THEM. STORE-CREDIT WILL BE ISSUED IN THE AMOUNT PAID EXCLUDING SHIPPING COSTS – AND REFUNDS WILL NOT BE ACCEPTED AFTER 14 DAYS. WE RECOMMEND YOU CAREFULLY REVIEW YOUR ORDER PRIOR TO FINALIZING YOUR PURCHASE.

DO YOU HAVE MANUALS OR VIDEO OF HOW TO SET UP PIPE AND DRAPE?

YES UNDER THE RESORCE PAGE YOU WILL FIND A VIDEO OF HOW TO SET UP PIPE AND DRAPE

ARE ALL OF YOUR FABRICS FLAME RETARDANT?

I WOULD SAY 90% OF OUR FABRICS ARE FLAME RETARDANT. THEY WILL BE LABELED.

DO YOU HAVE REPRESENATIVES TO HELP WITH A PURCHASE ORDER BESIDES ONLINE CHAT?

YES YOU CAN, PLEASE GIVE US A CALL OR EMAIL TO HAVE A REPRESENTATIVE HELP ASSIST

IF WE ARE PLACING A LARGE ORDER CAN WE HAVE A REPRESENTAIVE COME OUT TO DO A TRAINING OF SET UP AND BREAKDOWN?

YES BUT WE WOULD HAVE TO SCHEDULE A TIME AND DATE. IF IT’S OUT OF SOUTH FLORIDA WE WOULD HAVE TO DISCUSS TRAVELING EXPENSES

DO YOU SELL USED EQUIPMENT?

YES PLEASE CALL US TO SEND EQUIPMENT LIST

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